Help

Contact

Questions, problems or feedback? Write to us at support@briefmonster.de. Privacy requests (access, deletion, withdrawing consent) are answered at privacy@briefmonster.de.

In the app you can reach us under Profile → About → “Send feedback”. Please don’t send us original documents by e-mail.

Subscription, free trial and cancelling

You can try Brief Monster for free for three days; after that, the plan you chose (monthly or yearly) runs through the App Store. During the trial you have one chat; with the subscription, all monsters.

You can cancel at any time on your iPhone under Settings → your name → Subscriptions → Brief Monster, or in the app under Profile → Subscription → “Manage subscription”. Cancelling takes effect at the end of the current period. If you cancel within the three trial days, you won’t be charged. Refunds are granted by Apple at reportaproblem.apple.com.

Restore purchases

New iPhone or reinstalled the app? Sign in with your account and tap “Restore purchases” under Profile → Subscription. The subscription is tied to your Apple ID.

Delete your account

In the app under Profile → Account → “Delete account…”. Your chats, documents, deadlines, profile and consents are deleted within 24 hours. This cannot be undone.

Please cancel a running subscription in the App Store first: deleting your account does not stop Apple’s billing.

What Brief Monster is – and what it isn’t

Brief Monster is an AI. It explains letters, checks bills for anything unusual and writes drafts that you review and send yourself. Your messages and documents are answered by an OpenAI model that we access through OpenRouter – details in the privacy policy.

This is not legal advice. For difficult cases, consumer advice centres (Verbraucherzentrale), tenants’ associations (Mieterverein) or legal advice services can help.